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Credits Not Updating ​

If your credit balance doesn't look right after a generation or plan change, try these steps.

After a Generation ​

Credits are deducted immediately when you click Generate. If you don't see the change:

  1. Refresh the page — the credit display may need a page reload to update
  2. Check the dashboard — the most reliable place to see your current balance
  3. Wait a moment — there can be a short delay of a few seconds

After a Failed Generation ​

If a generation failed, your credits should be automatically refunded. If they weren't:

  1. Check the gallery to confirm the job status shows "Failed"
  2. Refresh the dashboard to see the updated balance
  3. If credits still aren't restored after 5 minutes, contact support with the job ID

After Upgrading Your Plan ​

When you upgrade:

  • New credits are added immediately
  • Your old remaining credits are still available
  • The dashboard should reflect the new total

If the balance doesn't update after upgrading, try refreshing the page or logging out and back in.

After Monthly Reset ​

Credits reset at the start of each billing cycle. Your balance returns to the plan amount (100, 300, or 750 depending on your plan).

Still Wrong? ​

Contact us at support@pixokit.com with:

  • Your store domain
  • What you expected your balance to be
  • What it currently shows